FREQUENTLY ASKED QUESTIONS  

For all your general question in regards to Tacloban.Biz - this website, the people behind the offer, the services that can be choosen, etc.  If you can't find the information you require, then feel free to send us an email, or use the form on the Contact Us page.

• Why this kind of offer?
  Several years ago, the main entity (who resides in Australia) of Tacloban.Biz went to the Philippines, fell in love with a beautiful woman there (and got married to her), as well as the beautiful country and it's people.  This affair developed into a great connection to Tacloban, the woman's home town, and was developed as a way to give something back to the city.

• Where did it start? 
  Everything started with the initial purchase of the tacloban.biz domain name, simply as the only top level domain extension available while only using the word Tacloban.  Even back then, the plan was to offer the services that are still on offer today.  After many long stays in Hotel Alejandro, a website was created for them and then offered to them for their use.  This created the first client for Tacloban.Biz.

• How do the different services work again? 
  Ok, here it is laid out.  The first choice is a Full Service* which includes site design, site hosting, site maintanence, co-branded subdomain, co-branded email, choice of domain extensions, search engine submission and general help.  The other services are as follows; Site Design* - purely design/create a website only; Site Hosting* - host a site created either by Tacloban.Biz, or else where; Site Maintanence* - maintain and edit an already created website; Co-Branded Subdomain & Co-Branded Email* - to have site hosting, there must be co-branded subdomain and co-branded email (see below to understand this concept); Search Engine Submission* - the site, even if not created and hosted by Tacloban.Biz will be submitted to the top level search engines; General Help* - any general help that Tacloban.Biz can be in relation to the type of services offered. Also, as an emplanation Domain Extensions - as Tacloban.Biz grows and aquires new top level domain extensions, the client will have a choice of the domain name ending, e.g. .biz, .mobi, etc.  * Please see the "Terms & Conditions" for more information.

• What does "Co-Branded" mean, subdomain mean and what choices of names & domain extension can I have? 
  Co-branding simply means that the subdomain (for information from Wikipedia.org, click  here) and email address will have both the client's name and Tacloban.Biz's name in it.  For example: The subdomain for Hotel Alejandro is alejandro.tacloban.biz, and their email address is contact@alejandro.tacloban.biz (this email address is not used by the client).  In this example, you can clearly see that both names are used - both the client and Tacloban.Biz.  Subdomain simply means that the full domain name of the client is a joining of their name and Tacloban.Biz. As for what name is to be used for the client - this is up to the client (keep in mind, the shorter the better).  So basically this means that your domain name/URL/website address could be something like your_business_name.tacloban.biz, and your email address something like your_name@your_business_name.tacloban.biz.  Domain extension can be any extension that is in the Tacloban.Biz family.  At this stage, the current extensions are .biz, .me & .mobi.

• How do I log onto webmail so I can check my email? 
  First of all you need to follow this link to the webmail page.  Your login name is your full email address, e.g. your_name@your_business_name.tacloban.biz.  If this is the first time you've loged on, then your password will be the one given to you by Tacloban.Biz (please change the password after your first log in too one of your own choice), otherwise it will be the new password that you have chosen.  After logging in, there are multiple choices of what you can do, and a couple of choices of what kind of webmail software to use.

• How can this all be for free*? 
  As mentioned above, the offer is to give something back to the city of Tacloban, that gave so much to the main entity of Tacloban.Biz.  There certainly are some conditions (as listed below in the Terms & Conditions) for any of the services to actually be given, but these conditions are only to protect Tacloban.Biz.  Keep in mind, the main focus of the offers is the full service.  * Please see the "Terms & Conditions" for more information.

• What's the best way to contact Tacloban.Biz? 
  The best way to contact Tacloban.Biz is via email.  Email is generally checked everyday, so a response should not take to long.  However, please be patient if there are any unforeseeable delays.

• Confused about some of the points in the terms and conditions below? 
  To explain about some of the points below (those relating to payment / charges / cost).  It will always be Tacloban.Biz's plan to offer these services freely, however, if the cost of doing this exceeds the ability of Tacloban.Biz to meet these costs, there is the risk of the entire offer disappearing.  If this was to happen, then everyone would loose everything.  Far better for everyone to chip in with a donation of some sort to keep this whole thing going.  Hopefully it will never come to this stage, but it is better to be prepared, then wait and see.  Also, although generally speaking this offer is free, if a client wishes to make a donation, please contact Tacloban.Biz via email - donations will be happily accepted.

• More questions? 
  Send Tacloban.Biz an email for any more questions.   

TERMS & CONDITIONS

The following are the terms and conditions of use of the services provided by Tacloban.Biz.  No client will be accepted without a signed copy of these terms & conditions returned to Tacloban.Biz.  All signed copies must be returned via postal mail (postal address will be provided via email with a printable/signable copy of these terms and conditions attached to the email).  

1. For the remainder of this document, Tacloban.Biz will be referred to as "the provider"; The client/business/person requiring the service will be reffered to as "the client"; These terms and conditions will be referred to as "the agreement".
2. Before the provider starts work on any service offered to the client, the client must return via postal mail, a signed copy of this agreement.
3. The client must be available for contact in relation to the service/s offered.
4. The provider provides no guarantee in the time taken to produce the required result/s from the service requested by the client.
5. The provider has first and final choice whether to offer any or all service/s to a prospective client.
6. All work carried out by the provider will be at the clients risk, and nothing the provider does in offering this free service will be the responsibility of the provider, nor the client passing on any liability to the provider.
7. The provider makes no guarantee of the uptime of the website if hosted by the provider or not, the effectivness of the website design, the effectivness of the search engine submission, the amount of visitors to the site, the effectiveness of the website in any way, as these factors are all outside the control of the provider, and no liability will be born by the provider, even if implied in communications, between the provider and the client.
8. The provider will not be liable for any loss of income due to any factor associated with any service the provider offers. The client will hold the provider completely unliable for any losses.
9. All material, design, images and wording of any website design or maintanence remains the property of the provider unless specifically and exactly used from the client or another source.  The client has no rights to claim any material as previously stated the property of the provider, and any use of such property will be in breach of copyright.  Tacloban.Biz may, at it's discretion, pursue legal advice/action if their copyright is breached.
10. All websites that use any service offered by the provider, must have a return link to the provider's website on every page at all times.
11. Allthough the services offered by the provider are indeed offered freely with no charge, if at any point in time, the costs of offering the free service makes the services provided unsustainable, discussions will be had in regards to some form of compensation for the provider.  It will be at the providers discretion if this compensation is once or on going. 
12. Not withstanding the points above, if the provider feels the need to gain some compensation for the services offered, the services already provided will be offered to the client.  This offer will either be at a compensatary rate or free at the providers disgretion.
13. As the main basis for the offer is the full service, utilising simply site design/site hosting/site maintanence/search engine submission/general help may incur a cost to the client at the providers discretion.  If a cost is associated with these services, this cost will be clearly stated before the client is required to sign the agreement.  The agreement for the client to sign where a payment is required will state the said payment.
14. If at any time a compensatary fee/payment/charge/cost is required, the required currency of payment will be Pesos, and must be paid in cash to the provider's appointed agent.
15. The client has the right to object to the conditions put down in regards to payment in points 10 & 11.  If an objection is raised, this objection must be submitted via email no later then 14 days after the discussion/request by the provider for the payment, with full details why an exemption should be made.  Once the objection is received by the provider, the provider will re-asses the client's situation and may choose to remove the neccessity of payment.  However, all decision made by the provider, either initially (without the client's objection), or after a client's objection, are final.
16. If a client has lodged an objection as stated above in point 14, the client's website will be temporarily blocked from the internet untill a final decision has been made by the provider to protect the provider's property.
17. At the sole discretion of the provider, any service may be removed without notice.  The client will be informed after the fact that the website has been removed form the web.  This is to protect the provider from unauthorised theft of the providers property.
18. If the client's website is removed from the internet, a temporary web page will be put up on the internet stating that the client's website is currently under maintenance. This temporary page will remain untill the situation that caused the removal of the website as been sorted out.
19. The provider does not deal with websites and clients if their business relates to any of the following; Illegal activities; Unmorale & Unethical behaviour; Things of an adult (pornographic, nudity, prostitution, etc) nature; War; Terrorism; Racism; Bigotry; Hate; Slaver; Human abuse; Human suffering; and any other subject along these lines.  The provider also reserves the right to refuse service to a client whose business is questionable to the provider's personal morales and ethics.
20. No email address offered by the provider can be used for SPAM or large volume mail listing.
21. No email address or website hosted by the provider shall be used for the spreading of malware, spyware, viruses, key loggers, trojans, phishing attempts, any formway of attempting to breach the security of the provider's computers/servers or any other internet user.
22. The client has no rights to offer or re-sell any service offered by the provider.  If such re-selling is identified, the client will be required/liable to pay all profits gained to the provider (along with an additional penalty fee - to be determined by the provider), and will be banned from ever using the service/s and offer provided by the provider.
23. The agreement can be changed at any time at the provider's discretion. When a new agreement has been created, notice will be placed on the front page of this site stating the fact.  All current clients will receive a new copy of the agreement within 14 days of any changes.
24. Once the client has received a copy of the new agreement, the provider will assume that the client is in agreement to the changes if the client has not contacted the provider via email with 21 days of the implementation of the new agreement, and the client will then be liable to the new agreement and it's terms and conditions.  Not withstanding (or removing or negating) any point above in regards to payment, if the service offered by the provider becomes a paid for only service, current clients will not be required to begin making payments under the providers discretion.
25. Any breach of the agreement will have the client's service instantly removed/stopped/halted.